Terms and Conditions Relate to all orders on and offline

About Us

Deenside ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@deenside.co.uk

Our Contact details:
Deenside Ltd
Meadows House
Henry Street
Northampton
NN1 4JE
UK
Tel: 01604633260

Deenside Ltd provide secure online purchase to:

POLICE
HM PRISONS
MOD
COUNCILS
GOVERNMENT ORGANISATIONS
OVERSEAS ORGANISATIONS AGENTS AND GOVERNMENTS
INDIVIDUAL CLIENTS

Making A Purchase

Making a purchase could not be easier. Just browse the site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to complete the order.

All online orders are processed via WorldPay. WorldPay enable thousands of businesses to accept payments on the internet, by phone, fax or mail. Credit and debit cards, bank transfers and instalments. In any language and most currencies. All through one merchant account, one payment processing system.

An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

All deposits paid to Deenside on international orders are non refundable.

Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL. Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Shipping And Handling

Shipping will be by Recorded Courier or Recorded Mail for overseas items. We will always endeavour to provide the cheapest and most secure method of shipping your items. If you require a tracking number this can be provided.

Delivery Schedule

We will endeavour to send your goods as soon as possible. Due to the amount of products we sell it is not possible to hold all the sizes and variations in stock. Please allow up to 28 days for delivery for items of special order. We will always try to inform you to as to when your goods will be dispatched.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Overseas Orders / Deenside Agents

All deposits are non refundable on overseas orders. All products that are custom produced for a clients specific needs are non refundable.

Deenside Ltd. can not be held accountable for the failure to deliver goods outside the UK if the situation is outside of Deenside's direct control for whatever reason.

All Deenside agents must operate within the Law of the United Kingdom as well as the Laws governing their own Country

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Guarantee

All Deenside products are fully guaranteed.

Privacy Policy

Deenside Ltd will not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the Remember Me Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going toTools | Internet Options | Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found by clicking here.